Scan & Print Refunds
Refunds, cancellations and receipts
Scan & Print Pro is sold through the Microsoft Store (Windows) and the App Store (Mac). The store takes the payment, so refunds, cancellations and receipts are handled by the store too. We can’t see your payment and can’t issue refunds ourselves.
Microsoft Store (Windows)
- Receipts and refunds: open your order history, select the Scan & Print purchase and choose Request a refund if it is offered. Microsoft decides every refund request.
- Cancel a subscription or free trial: open Services & subscriptions and choose Manage, then Cancel. In the app, Settings › Plan › Manage subscription opens the same page.
App Store (Mac)
- Receipts and refunds: sign in at reportaproblem.apple.com to see your purchases and request a refund. Apple decides every refund request.
- Cancel a subscription: open the App Store, click your name, then Account Settings › Subscriptions › Manage.
Good to know
- Cancelling stops the next renewal. Pro stays on until the end of the period you paid for. Uninstalling the app does not cancel a subscription.
- Lifetime Pro is a single payment and never renews.
- Pro belongs to your store account. On a new computer, sign in with the same account; on a Mac, then click Restore Purchases in Settings.
Need help?
If you bought Pro and the app still says free, use the support form. Nothing on this page affects your rights as a consumer.